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TERMS & CONDITIONS

These terms and conditions apply to your use of the content and services provided by Monsterfil through our Online Shop, Services or Projects, as well as any other website operated and/or controlled by Monsterfil are subject to these Terms and Conditions.

We reserve the right to change these terms from time to time, at our sole discretion. In case of a Commercial Transaction (purchase or other) the version of the document that applies, is the version effective at the time the Transaction is completed.

Using our website, store or services will mean that you explicitly accept these terms.

1. Ordering

Customers may order items directly from our online Store available at http://monsterfil.com/index or by requesting a Quotation in writing, via email or fax (see Contact information below).
When ordering, the Customer must ensure the accuracy of all details provided: Shipping Address, Billing Address, Contact Details and List of Ordered Items.

Once an Order is placed with Monsterfil, the Customer will receive an email with the Order Details and is required to retain an easily accessible copy of the Order Confirmation. This email should be used for all correspondence regarding Order Status and any Support request.

2. Payment

All Products purchased from Monsterfil can be paid with Paypal, Credit or Debit Card, Google Checkout, Moneybookers, Bank Wire Transfer or Cheque.

Customers may select the method of Payment during the Online Checkout process or by contacting our Office for Payments that require our assistance (such as Credit Card over the Phone). We are also available to answer any questions Customers may have during the Order Process and Payment procedures.

2.1. Currencies

The base currency of our store is GBP although Customers may also pay in USD or EUR depending on the Payment Method chosen or upon request. Not all currencies are available for all the payment methods. Please refer to 2.2 for further details.

Exchange rates for USD and EUR are regularly updated. Customers may consult up-to-date prices in foreign currencies by visiting our Online Store or by contacting us.

2.2 Payment Methods and Currencies

For our Customer’s convenience, Monsterfil accepts a wide range of Payment methods and currencies:

  • For payments with Credit or Debit Card (processed by Wirecard) or Payment over the Phone, your Card will be charged in GBP or EUR according to the currency that is set in the Shopping Cart. Customers shopping in other currencies will be charged by default in GBP when paying via Wirecard.
  • For Payments with PayPal, Google Checkout, Moneybookers, orders will be charged in GBP.
  • For payments with Bank Wire Transfer, payments can be made in GBP, EUR or USD. Transfers will be completed to one of the following banks, depending on the currency in which you to choose to pay.
    • Bank Transfers in GBP must be made to our account in NatWest (UK).
    • Bank Transfers in EUR and USD must be made to our account in ING (Belgium).
    Depending on the currency chosen, the appropriate Bank Details will be listed on your Invoice and in the Order Confirmation email.
    All Bank Transfer Fees should be supported by the Sender (the Customer).
  • We also accept payment by Cheque in GBP to our NatWest Account.
2.3 Payment Terms
2.3.1 Default Terms:

The default payment terms for all purchases is T/T in Advance.
The Customer's Account or Card may be charged at the time of the purchase, before the items are shipped. Should any item be out of stock the Customer will be notified and is entitled to a Partial or Full Refund under the terms in point 4.

As a general rule Monsterfil will not ship any items before payment is confirmed and received in full in our Account.

2.3.2 Companies and Universities:

For Companies and Universities that supply Official Purchase Orders, signed and stamped by their Finance Department, Monsterfil may offer other Payment Terms (such as Net30 days with Credit Limit, or 50% in Advance and 50% after Delivery).

Should the Customer require any of these Payment terms, please contact Monsterfil to establish your Payment terms and submit your Purchase Order. Monsterfil reserves the right to decline requests for Payment Terms other than the Default.

2.4 Payment Validation

For security reasons and depending on the payment method and total amount of the Purchase, Monsterfil reserves the right to request proof of ID, Postal Address or any other method that Monsterfil may find it appropriate to validate the authenticity of the order and the Identity of the Customer and Postal Address.

The Customer has the right to decline to provide this information. In this case Monsterfil will offer alternative methods of Payment/Verification, such as re-submitting payment using a Debit/Credit card with 3D Secure Validation or paying with Bank Wire Transfer. Monsterfil will reserve the items for the customer while the Order is being validated.

The Customer has the right to Cancel the order at any time before the goods have shipped, in exchange for a full refund under the terms in point 4.

2.5 Bitcoin payment terms

Orders paid with bitcoins will be shipped as soon as the bitcoin transaction is confirmed by the network.

In accordance with BitPay's T&C, any bitcoin refunds are processed based on the order amount in GBP minus a 5% fee.

Here's an example. For a 500 GBP order we would refund the BTC equivalent of 475 GBP (500 - 5%) at the time the refund is issued. This means that you may receive a different amount of refunded bitcoins than what you initially paid.

2.6 Late Payment fees

In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 (EC Directive), we reserve the right charge interest at 8% above the late payment period reference interest rate based on the relevant Bank of England base rate on all amounts outstanding for more than 30 days (the Credit Period) from the Tax Date indicated on the invoice; and further to make a statutory compensatory charge on late payments, as follows: for amounts below £1,000 a charge of £40; for amounts between £1,000 and £10,000 a charge of £70; and for amounts above £10,000 a charge of £100. Such charges may be applied and added to the debt. Details of these charges can be found at the DTI's website

3. Shipping

All Monsterfil Inventory is kept in our UK warehouse. Items ship from our warehouse directly to customers under Incoterms CPT or DAP (depending on whether you select an Uninsured or Insured Shipping Method; please see 3.2 and 3.4 below for explanation).

Orders received on before 12:00pm are usually dispatched on the same business. Orders received after 12:00pm will ship the next business day. Delivery times will vary depending on the Shipping method chosen and the parcel's destination.

In the event that an item is out of stock, Monsterfil will notify the customer of the expected lead time.

3.1. Definition of "Shipping"

"Shipping" is a service provided by an external company (designated "Courier") hired by Monsterfil on behalf of the customer.
Monsterfil commits to carefully pack all the items before Shipping and Dispatching customer’s parcels using the Shipping Method and Level of Service chosen by the Customer at the time of Checkout for Online Orders, or as listed on the Invoice for orders placed via Fax or Email.

3.2. Shipping Insurance

When placing an Order the Customer is offered different shipping methods with various levels of service.
Different shipping options may be offered and are calculated based on the Service Level, Insurance, Weight and Size of the parcel.

3.2.1 Un Insured Shipping

For small value items we offer the option of shipping Fully Insured or Uninsured. Uninsured shipping is less expensive but does not offer Tracking or Compensation in case of a Parcel loss.

If the Customer declines Insurance by choosing an Uninsured Shipping method, the Customer is responsible for any loss or damage that may occur during shipping.

3.2.2 Insured Shipping

Fully Insured Shipping is available for all orders and items (at Customer's choice). For higher value orders we will only offer Fully Insured Shipping methods.

Fully Insured Shipping methods provide a Tracking Number with End-to-End Tracking. For Insured Shipping we typically use Parcelforce (which may be handled by UPS or equivalent service for shipments outside the UK). The Tracking number is automatically sent to the Email address provided by the Customer when the items are shipped.

3.4 Unforeseen Delays and Customs Procedures on Arrival at the Destination Country

As per 3.1 "Shipping" is a service provided by an external company (designated "Courier") hired by Monsterfil on behalf of the customer.
Therefore any unforeseen delays after delivery of the parcel to the Courier are beyond the reach and responsibility of Monsterfil. Should the customer experience an unexpected delay, please contact the Courier if you have the Tracking number to obtain clarification. You may also contact Monsterfil which will initiate its best efforts for the successful delivery of the goods.

Shipments to countries outside the European Union may experience additional delays when passing through the Customs Office in the Customer’s destination country. The Customs procedures, timeframes and possible Costs are dependent on the Customer’s Local Laws and Regulations.

  • All customs charges upon arrival at the Destination Country are the responsibility of the Buyer.
  • If your order is time sensitive we recommend that you check with your local Customs Office about possible delays for incoming shipments.

(If the customer is in a EU member country, per EU Regulations there are no Customs procedures; the parcel is delivered directly to the Customer)

If required by the Customer, Monsterfil will provide all necessary Invoicing Documentation, Proof of Postage and Tracking information (when available per 3.3) aiming for the successful delivery of the Parcel to the Customer.

3.5 Insurance Claims

In the unlikely event that a Parcel is effectively lost AND if the customer chose to ship with Insured Shipping at the time of Purchase (according to 3.3), the Customer should contact Monsterfil to file an Insurance Claim and receive compensation.

Monsterfil will immediately initiate all necessary diligences to receive compensation for the lost items, following all the Courier's procedures and Timeframes for Insurance Claims.
Upon following the Courier's procedures for a Claim and after successful completion of the Claim, the Customer will be offered the option to receive compensation in the form of refund or re-shipment of the items.

3.6 Shipping with Other Couriers, Levels of Service or Using the Customer's Shipping Account

Upon request we may ship items to Customers using the Customer's Shipping Account. In this case Monsterfil will charge a £12 processing fee (exc. VAT) per Order.

We also offer the possibility of shipping with different Couriers or Special levels of Service upon Customer’s request, please contact us to obtain a Quotation and Delivery timeframe.

4. Cancellation Policy

According to UK Distance Selling Regulations customers have the right to Cancel their Order within 7 business days of receiving the goods. The customer is entitled to a Full Refund after returning the items in their original condition. If the conditions listed below are met.

All Return Costs are the responsibility of the Customer (Buyer).

Customers must send their Cancellation Requests in written form, fax or email. Please contact us to clarify any questions before requesting a Cancellation.

4.1 Cancellation of Orders before Shipping

Customers are entitled to a Full Refund and Cancellation of their order before items are shipped.

4.2 Returns of Delivered Goods
4.2.1

Unless otherwise stated, under the UK Distance Selling Regulations Monsterfil accepts the return of purchased items within 7 business days after delivery in exchange for a Full Refund.
Returned items must be in their original condition, including all packing materials, boxes and labels in good condition.

If the returned items have missing parts, damaged parts or are otherwise not in their original condition Monsterfil will deduct the costs of repair or refurbishment from the refunded amount.

A Full Refund will be issued within 30 days after the items are received once the item’s condition is confirmed by our services.
The customer is responsible for any return costs and for making all the arrangements for the safe return of the goods to Monsterfil.

4.2.2

In the case of items that are marked as non-returnable, custom assembled parts, consulting projects and services or products ordered on special request of the customer (which are not part of Monsterfil regular stock), Monsterfil reserves the right to deny returns after shipping.
In these circumstances, and in case Monsterfil agrees to the return, Monsterfil will charge a restock fee of no less than 20% and no more than 80% of the total order.

4.2.3

After the initial 7 days return period, any manufacturing defects will be addressed under the product's Warranty terms or Conditions.
Monsterfil will not accept the Cancellation of orders after the 7 days return period.

4.3 Returns of Damaged Items

If in the first two weeks after delivery you experience any problems with the items received or in the unlikely event that any parts are missing or damaged, you may return the goods and receive a full refund.

After this two weeks initial period, and if the item is within the Warranty period, any damage or malfunction on delivered items will be addressed according to the products Warranty Policy. Please see our Warranty Policy below for more information.

4.4 Cancellation due to Insufficient Stock

Monsterfill makes its best effort to update stock availability through its online store. In the event that a Customer places an order for item(s) that is(are) out of stock or if there’s insufficient stock to completely fulfil a customer’s order, Monsterfil will inform the customer and provide an estimated lead time.

The customer may choose to wait for the out of stock items (which would be placed on Backorder) or alternatively receive a partial Refund for the cost of the items out of stock.
In all cases, the customer is also entitled to a full Refund in the terms mentioned in 4.1.

5. Warranty Policy

All products sold by Monsterfil are new and include a Warranty against manufacturing defects for a limited period of time. Only very rarely does an item not function at first use. If this happens we will do our very best to replace as long as the below conditions for return are met.

Please check your order as soon as you receive it. Any goods to be replaced must be returned within 14 days.

During the Warranty Period any damage or malfunction on delivered items will be addressed by our Technical Support team who will provide replacement or repair of any damaged parts or subparts covered by the product's Warranty.

Unless otherwise stated, the Warranty excludes on-site servicing and fine tuning of products.

5.1 How to Reclaim your Warranty

In case the Customer encounters any problem with a product, he should immediately stop using it and contact Monsterfil Support through the email support@monsterfil.com or by phone at +44 (0) 20 3778 0181.
The Customer should provide the Order Number, Serial number (when available) and a description of the problem.

Our support team will guide the Customer through a series of Troubleshooting steps in order to diagnose the issue and send any appropriate replacement parts free of charge.

For products where the Warranty terms explicitly includes Off-site servicing, items must be returned to Monsterfil Technical Services for repair. In all circumstances the Customer should notify the Monsterfil Support team before the return.

5.2 Shipping and Returns for Off Site Servicing

For products where the Warranty terms explicitly include Off Site servicing, the customer is responsible for the costs of sending the item to Monsterfil. Monsterfil will support return costs after the repair (within the UK).

5.3 Warranty Exclusions

Each product's Warranty has specific exclusions which include, but are not limited to, intentional damage, damage resulting from user negligence and damage resulting from operating the product in manners and environments other than the ones specified in the Product's Manual and Specifications.
As an example broken gears, burnt MOSFETs, damages for excess voltage or reverse polarity are not covered by Warranty: These damages result from exceeding the products specification or not following the product's instructions at any given point in time.

Please test all your products within the first 14 days upon delivery. Due to the nature of the products we deal with (prototyping electronic tools) we will not accept claims of non working products after this period.

Other exclusions may apply depending on the product and the manufacturer. Please contact us if you'd like to obtain complete Warranty information for a specific product.

6. Prices and Discounts

6.2 Discounts and Special Prices

Discounts only apply to products in stock. If you want to buy more than the available stock quantity this may be subject to non discounted prices.

Please note that stock level is not updated in real time, call us to confirm availability.

6.3 Discount codes

Discount codes have a time frame and may be restricted to geographical area, payment method or total amount in your cart. If your discount code does not work please contact us.

The discount code published on the "Calibre Insights Science & Technology" is only valid for payments by bank transfer.

7. Taxation (VAT and other Taxes)

7.1 VAT

As a general rule:

  • Any Private or Business Customers purchasing from a country outside the EU will not be charged VAT.
  • All Private or Business Customers purchasing within the UK and EU member states will be charged VAT.
  • Business and University Customers purchasing from a EU (non UK) member state may be exempt of paying VAT if specific conditions are met according to 7.1.1.1

Please continue reading for more details.

7.1.1 Customers in the UK and European Union member states

Customers in the UK and European Union member states will be charged VAT at the time of Purchase.

7.1.1.1 VAT Exemption for Companies and Universities in EU Countries

Per EU regulations, Monsterfil can provide VAT exemption to any VAT Registered Company or University in any EU (non-UK) member country.
To obtain VAT exemption, the Customer's Billing and Shipping address must be in a EU (non-UK) country. The Customer must also provide a valid European Company VAT number that can be successfully validated through the European Community VIES web service.

For UK based Companies and Universities, and per UK regulation, Monsterfil cannot provide VAT exemption. However VAT may be reclaimed from HMRC when you file your Monthly or Quarterly VAT return. Please check with HMRC or your accountant for more information.

7.2 Customs Duties and Taxes at the Destination Country
  • Per EU regulations no Customs or Duties will be charged for any items shipped from our UK Warehouse to any EU Country.
  • For Countries outside the EU, your order may be subject to Customs charges or Duties. These charges are the responsibility of the Customer (buyer).

Please continue reading for more information.

7.2.1 Customers in the UK and European Union member states

For customers in the UK and European Union Member States, no Customs fees or Taxes will be charged to the Customer upon arrival at the destination country.

7.2.2 Customers in the USA

No import duty is applicable for electronics coming from UK or Japan under the free-trade agreements.

7.2.3. Customers in Other Countries other than EU

Monsterfil will not charge VAT or other Taxes at the time of purchase for customers with Shipping and Billing Addresses outside the UK and EU.

However many countries apply additional Import Duties, Customs and/or VAT to imported goods.
These taxes are dependent on each country's local laws and regulations. It is the Customer's responsibility to check with their local Customs Office about possible charges. The customer is also responsible for all charges that may be applied to your order upon arrival at the Customer's destination country.

9. Contact

You may contact Monsterfil by Email, Phone or Fax, Monday to Friday from 9h30am to 6h00pm

Address:
61-63 Rochester Place
London, NW1 9JU
UNITED KINGDOM

Email: sales@monsterfil.com
Telephone: +44 (0) 20 3778 0181
Hours: Monday thru Friday, 9:00am - 6:00pm

Queries are normally answered on the same day, but can take up to 2 working days.

Last Revision: Dec 2015